Shipping & terms of use

All orders placed through this website will be dispatched within three to four working days. You will receive an order confirmation and dispatch note via email using the address provided at check out. I aim to keep shipping charges to a minimum and regularly review prices.

UK postage

All UK orders will be sent via a Royal Mail second class ‘signed for’ service. Please allow up to seven working days for your parcel to arrive.

International postage

Please note, you are responsible for any fees incurred when you receive your order (including duties, tax and handling fees).

International orders are sent ‘tracked and signed’. Shipping times may be delayed due to the pandemic and busier seasons (eg Christmas) – I cannot be held responsible for any delays. Please allow up to 21 working days for your parcel to arrive.

I currently ship to Australia, Austria, Belgium, Brazil, Canada, China, Croatia, France, Germany, Greece, Hong Kong, India, Ireland, Israel, Italy, Jersey, Poland, Portugal, Spain, Netherlands, Switzerland, Sweden, Thailand and United States. Please get in touch if you would like me to research costs for another country.

Refunds and exchanges

I make every piece of pottery with the intention of delighting my customers. Please check the product listing carefully, including sizes and colours, before making a purchase. My pottery is handmade, therefore there may be slight size discrepancies from batch to batch.

If you’ve changed your mind and you’d like to return or exchange an item, please email hello@victoriaandfinch.co.uk within 14 days of receipt of your order.

Refunds will be issued (minus shipping costs) once your return has been received. Return shipping is your responsibility and I recommend insuring your package, as I cannot offer a refund if it goes missing. I also advise packaging your item securely (in the original packaging if you have it), as I will be unable to offer a refund if the item is returned in an unsaleable condition (ie broken or damaged).

Please note: all sales of seconds and samples are final and the above refund policy does not apply. Seconds and samples are clearly marked in the product title and/or description.